Support
Write to support@kolvoy.app. A person who rides will answer. Tell us your phone model, your headset, and what happened.
Try this first
I can't hear the group in my helmet
Check that the headset is connected in Android's Bluetooth settings, then open Kolvoy, Settings, Headset and mic test. If your headset has its own intercom mode switched on, turn it off: it can hold the audio channel.
The group can't hear me
Look at the talk control on the ride screen. "Muted" means tap to unmute. In push-to-talk mode, hold your headset button or the on-screen button while you speak. Also check that Kolvoy has the microphone permission.
A rider keeps dropping out
With no cellular signal, each rider must stay within range of at least one other rider. Phones in tank bags or deep pockets reach less far. A handlebar mount helps a lot.
The invite link opens this website instead of the app
Install Kolvoy first, then tap the same link again. If it still opens the browser, open Kolvoy, tap Join a ride and scan the lead's QR code or paste the link.
I want to delete my account
Use the app, or sign in here and hold the delete button. See delete account.
In an emergency, do not write to us. Call your local emergency number.